Eldhose Mathew

[sys_info]

whoami --verbose

// SYS_ADMIN // LEVEL: OP

ACTIVE

/* System Overview */

> IT Support Specialist with over 4 years of hands-on experience in IT infrastructure, system administration, and virtualization (VMware, Hyper-V). Skilled in troubleshooting hardware/software, managing both Windows and CentOS environments, configuring RAID setups, and handling IT asset management.

> As a dedicated IT Support Specialist with a passion for problem-solving, I thrive in dynamic environments. My extensive experience in complex troubleshooting, system administration, and technical support equips me to enhance IT operations and ensure seamless technology experiences for all users.

LOCATION_: Abu Dhabi, UAE

REGION_: IND

DRIVE_AUTH_: [TRUE_UAE]

[op_logs]

cat /var/log/experience.log

IT Support Specialist

LATEST_EXECUTION

Safecare Holdings - Abu Dhabi, UAE

Feb 2024 – Present

KEY IMPACT_: Optimized network architectures and VM lifecycles, ensuring a 99.9% uptime across multi-site infrastructures.

Network Optimization & Security: Engineered secure architectures utilizing Cisco Catalyst 3850 switches, optimizing VLAN configurations and DHCP pools to support increased user density.
Virtualization & Server Management: Administered VMware environments, overseeing VM lifecycle management, RAID configurations, and proactive server health monitoring to ensure 99.9% uptime.
Branch Connectivity: Managed remote site infrastructure, troubleshooting complex DDNS and port-forwarding issues for Hikvision NVR/IVR systems to ensure seamless surveillance monitoring.
Asset & Vendor Lifecycle: Streamlined IT procurement and asset management, coordinating with vendors for hardware renewals and maintaining rigorous security documentation.
Infrastructure: Expertly manage Cisco-based switching/routing, VMware virtualization, and RAID storage systems.
Support & Operations: Provide Tier 2/3 troubleshooting for complex network issues, lead IT asset tracking, and procurement strategies to modernize the hardware lifecycle.

IT Support Engineer

COMPLETED

Eduquity Career Technologies - Bengaluru, India

Jun 2022 – Dec 2023

KEY IMPACT_: Maintained rigorous IT documentation & asset tracking while resolving Tier 2 hardware/software incidents.

Remote and onsite IT support for hardware, software, and network issues.
Supported virtualization platforms including VMware and Hyper-V.
Troubleshot and maintained CentOS systems using command-line tools.
Installed and maintained CCTV and biometric access systems.
Maintained IT documentation and managed asset inventory effectively.

System Administrator

COMPLETED

NSEIT - Kochi, India

Jul 2021 – Dec 2021

KEY IMPACT_: Deployed and configured critical firewall and routing infrastructure for secure corporate communications.

Installed configured routers, switches, and firewall devices.
Provided support for server and NAS storage environments.
Performed scheduled maintenance and resolved escalated technical issues.

[sys_modules]

lsmod | grep skills

Hardware & Networking

Cisco Catalyst VLANs & Subnetting DNS, DHCP, DDNS Port-forwarding VPNs (IPsec/OpenVPN) Routers & Switches Access Points Biometrics Config Network Troubleshooting

OS & Tools

Windows Systems CentOS / Debian Hikvision NVR/IVR Remote Desktop (RDP) AnyDesk / TeamViewer PowerShell / Bash Office 365 Admin Google Workspace

Server & Virtualization

VMware & Hyper-V vCenter / ESXi Active Directory / GPO TrueNAS / Terramaster VM Lifecycle Mgmt RAID Storage Systems Server Health Monitoring Snapshots & Backups Rack Infrastructure Dell FX2 Chassis

IT Operations

Tier 2/3 Support Ticketing Systems Veeam Backups Endpoint Security Security Infrastructure IT Procurement Asset Lifecycle Tracking Disaster Recovery

[homelab_env]

docker ps -a

vCenter Virtualization Environment

> Built and configured a Type-1 hypervisor environment using vCenter to manage ESXi hosts, allocating resources for test VMs. Handled network bridging and raw storage configuration.

vCenter ESXi VMware

Active Directory Lab

> Handled a Windows Server 2022 deployment configuring DNS, DHCP, and group policies. Simulated user provisioning and role-based access control (RBAC).

Windows Server Active Directory Group Policy

Fortinet & QNO Firewall Deployment

> Configured Fortinet and QNO firewalls to segment network traffic. Implemented custom firewall policies, NAT rules, and VPN access for secure remote administration.

Fortinet QNO Firewall / VPN

NAS Storage Infrastructure

> Sourced, deployed, and managed robust NAS solutions using TrueNAS and Terramaster. Configured SMB/NFS shares, automated storage snapshots, and set up strict access control rules.

TrueNAS Terramaster Storage Area Network

Veeam Backup & Restoration

> Implemented comprehensive disaster recovery strategies utilizing Veeam Backup & Replication. Tested bare-metal restorations and optimized incremental backup schedules for VMs and core networking data.

Veeam Backups Disaster Recovery

Biometric Access Protocol

> Handled end-to-end installation and backend configuration of organizational biometric attendance and physical access control systems across multiple branch sites.

Biometrics Access Control Physical Sec

Google Workspace Administration

> Centrally managed corporate email infrastructure using Google Workspace. Administered user provisioning, DKIM/SPF/DMARC email security records, and role-based access policies.

Google Workspace Email Sec SaaS Admin

Dell PowerEdge FX2 Implementation

> Handled bare-metal installation and deployment of a Dell PowerEdge FX2 chassis. Configured modular blade servers, chassis management controller (CMC), and redundant power/cooling systems for high-density enterprise workloads.

Dell PowerEdge Blade Servers Bare-Metal

[sys_auth]